Refund policy

All Sales Are Final

All purchases made through the VaultedVIP website are final.

We do not accept:

  • Returns
  • Refunds
  • Exchanges
  • Order cancellations
  • Buyer-remorse requests
  • Size, fit, color-preference, or compatibility returns
  • Returns because an item is no longer wanted or needed
  • Returns because the customer found the same or a similar item elsewhere
  • Returns because the item did not meet a customer’s personal or subjective expectations

By submitting an order, the customer acknowledges that they have reviewed and accepted the product listing, photographs, description, measurements, condition information, disclosed imperfections, included accessories, price, processing timeframe, and all applicable store policies.

The final-sale policy applies only to returns, refunds, exchanges, and customer-requested cancellations. Shipping and order fulfillment are governed separately by the Shipping Policy.

Nothing in this Refund Policy eliminates any right that cannot legally be waived.

Order Cancellations

Orders cannot be canceled after they are submitted.

Orders may immediately enter payment verification, fraud screening, inventory allocation, authentication, inspection, preparation, documentation, and fulfillment processes.

A customer’s failure to read the listing, processing timeframe, or store policies before purchasing does not create a right to cancel the order.

VaultedVIP may cancel an order when reasonably necessary due to:

  • Payment failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inability to verify the customer or transaction
  • Incorrect inventory
  • A material listing or pricing error
  • An address or identity mismatch
  • Legal or carrier restrictions
  • An unacceptable security risk
  • Inability to fulfill the order

If VaultedVIP cancels an order and does not provide the merchandise, the applicable payment will be refunded.

Product Condition

VaultedVIP sells authentic luxury bags and fashion accessories. Merchandise may be new, pre-owned, vintage, unused with storage wear, display merchandise, or specialty-distributed merchandise.

Pre-owned and vintage merchandise should not be expected to appear factory-new unless the listing expressly states otherwise.

Depending on the item’s age, materials, storage, and prior use, merchandise may display:

  • Scratches
  • Surface marks
  • Rubbing
  • Creasing
  • Wrinkling
  • Patina
  • Tarnishing
  • Oxidation
  • Fading
  • Discoloration
  • Edge wear
  • Glazing wear
  • Shape loss
  • Hardware wear
  • Loose or pulled threads
  • Interior residue
  • Storage-related characteristics
  • Other signs of age, handling, or prior use

Condition descriptions and ratings represent good-faith professional opinions. They are not guarantees that every customer, authenticator, appraiser, reseller, or marketplace will assign the same condition rating.

Customers are responsible for reviewing every photograph and all written condition information before purchasing.

Photographs, Color, and Measurements

Photographs form part of the item description.

Actual colors may appear slightly different depending on:

  • Lighting
  • Camera settings
  • Screen brightness
  • Monitor calibration
  • Mobile-device settings
  • Surrounding colors
  • Natural differences within leather, textile, or other materials

Measurements are approximate and may vary slightly based on the item’s shape, structure, softness, and the method used to measure it.

Minor differences in color, texture, dimensions, leather grain, textile weave, stitching, pattern placement, finish, hardware tone, or natural materials do not automatically make an item defective or materially different from its description.

Specialty, Promotional, VIP, and Gift-With-Purchase Items

When disclosed in the listing, an item may have been distributed through a VIP, beauty, promotional, loyalty, employee, uniform, event, client-appreciation, specialty, or gift-with-purchase program rather than through traditional boutique retail channels.

These items may have:

  • Different materials
  • Different construction methods
  • Different tags or markings
  • Different packaging
  • Different hardware
  • Different measurements
  • No retail serial number
  • No retail date code
  • No hologram
  • No boutique receipt
  • No item-specific boutique box or dust bag

Specialty-program merchandise may differ from traditional boutique retail merchandise. Differences disclosed through the listing, photographs, or applicable product notice are not grounds for a return, refund, exchange, cancellation, or unsupported “not as described” claim.

Incorrect Item or Significant Undisclosed Damage

Customers must inspect the order promptly after delivery.

A claim that VaultedVIP shipped the wrong item or that the merchandise arrived with significant damage not shown or disclosed in the listing must be reported to Support@VaultedVIP.com within forty-eight hours after the carrier’s recorded delivery time.

The customer must provide:

  • Full name
  • Order number
  • Written explanation of the concern
  • Photographs of the unopened shipping carton when available
  • Photographs of every side of the carton
  • A photograph of the shipping label
  • Photographs of the interior packaging
  • Photographs of the entire item
  • Clear photographs of the specific area of concern
  • A complete unpacking video when one was recorded
  • Any other information reasonably requested to investigate the claim

The customer must preserve the item, packaging, shipping carton, labels, security tags, accessories, documentation, and protective materials while the claim is being reviewed.

Submitting a claim does not guarantee a return, refund, exchange, replacement, or other remedy.

VaultedVIP may require additional photographs, video, authentication, carrier inspection, insurance review, or return inspection before making a decision.

Alteration or Use During a Claim

While a claim is under review, the customer may not:

  • Wear the merchandise
  • Use the merchandise
  • Clean or condition it
  • Repair or restore it
  • Alter it
  • Remove or alter security tags
  • Remove identifying labels
  • Transfer or resell it
  • Dispose of it
  • Replace or substitute any part of it

Alteration, use, damage, tag removal, or failure to preserve the merchandise may prevent VaultedVIP from properly investigating the claim.

Shipping Damage

Damage believed to have occurred during shipment must be reported within forty-eight hours after recorded delivery.

The customer must retain:

  • The merchandise
  • Shipping carton
  • Shipping label
  • Interior packaging
  • Protective materials
  • Carrier notices
  • Photographs and video showing the condition of the shipment

The customer agrees to provide truthful information and reasonably cooperate with any carrier or shipping-insurance investigation.

Failure to preserve the shipment or cooperate with the investigation may prevent the carrier or insurer from approving the claim.

Authentication Concerns

VaultedVIP stands behind the authenticity representations expressly made in its listings.

An unsupported statement, social-media opinion, resale-store opinion, automated application result, online comment, or refusal by a resale platform to accept an item does not by itself establish that the merchandise is counterfeit.

A customer reporting an authenticity concern must provide a complete written finding from a qualified, identifiable, independent authentication company experienced with the applicable brand and item category.

The report should identify:

  • The exact item examined
  • The company or examiner
  • The date of examination
  • The characteristics evaluated
  • The basis for the conclusion
  • Supporting photographs or documentation

VaultedVIP reserves the right to have the merchandise and supporting evidence independently reviewed before determining whether a remedy is appropriate.

Unauthorized Returns

Customers may not return merchandise without prior written authorization from VaultedVIP.

A refused shipment, unauthorized return, abandoned package, or package marked “return to sender” does not automatically cancel the purchase or create a right to a refund.

To the extent permitted by law, the customer may be responsible for actual costs caused by an unauthorized or refused return, including:

  • Original shipping
  • Shipping insurance
  • Return shipping
  • Carrier surcharges
  • Address-correction charges
  • Customs charges
  • Storage charges
  • Authentication or inspection costs
  • Nonrefundable payment-processing costs
  • Loss in value caused by use, damage, alteration, missing accessories, missing packaging, or removed security tags

If VaultedVIP voluntarily agrees to accept an otherwise unauthorized return, any discretionary refund may be reduced by a 20% restocking fee and the actual nonrecoverable costs associated with the transaction.

A restocking fee will not be imposed where prohibited by law or where the return is required solely because VaultedVIP verified that it shipped the wrong merchandise.

Approved or Legally Required Refunds

When VaultedVIP approves or is legally required to issue a refund:

  • The refund will ordinarily be returned to the original payment method.
  • The customer may be required to return the merchandise before the refund is issued.
  • The merchandise must be returned in the same condition in which it was delivered.
  • All security tags, identifying materials, accessories, packaging, and documentation must be included.
  • Original shipping, insurance, customs, expedited-service, and similar charges are nonrefundable unless required by law or the refund is caused solely by a verified VaultedVIP fulfillment error.
  • Bank, payment-processor, Shopify, PayPal, Afterpay, Affirm, Authorize.Net, or card-issuer processing times are outside VaultedVIP’s control.

Buy-Now-Pay-Later Purchases

Orders paid through Afterpay, Affirm, or another installment or financing provider remain subject to this Refund Policy.

The customer is also responsible for complying with the separate agreement between the customer and the applicable financing provider.

An installment schedule or disagreement with a financing provider does not change the final-sale status of the purchase.

When VaultedVIP approves or is legally required to issue a refund for a financed purchase, the refund will be submitted through the applicable provider. The provider determines how that refund is applied to the customer’s financing balance, installment schedule, or original payment method