Refund policy
VaultedVIP is the legally registered trade name of and is operated by CAC Canada DBA Boujie Bags LLC.
Effective Date: September 3, 2026
Last Updated: September 16, 2026
At VaultedVIP (vaultedvip.com), customer satisfaction, transparency, and the protection of our merchandise are important to us.
Standard Two-Day Return Policy
VaultedVIP offers a two-calendar-day return-request window for eligible merchandise.
Return Request Window: The customer must contact Admin@VaultedVIP.com within two (2) calendar days of the carrier’s recorded delivery date to request a return and receive a Return Merchandise Authorization (RMA).
Dispatch Window: After the return request is approved, the return package must be physically scanned and accepted by USPS within two (2) business days.
Returns sent without prior authorization, returns requested after the applicable return window, or packages not accepted by USPS within the dispatch window may be denied.
Return Method
Returns are accepted by mail only and must be shipped through USPS using a trackable shipping service.
The customer must follow the return instructions and use the return address provided with the approved RMA. Returns sent to an unauthorized address may be delayed or denied.
Return Shipping Costs
• Customer-Preference Returns: For returns based on change of mind, preference, or another reason not caused by VaultedVIP, the customer is responsible for purchasing a trackable USPS return shipping label. There is no restocking fee.
• Damaged, Defective, or Incorrect Items: If an item arrives damaged in transit, contains an undisclosed material flaw, or an incorrect item was fulfilled, VaultedVIP will provide a prepaid USPS return shipping label and cover 100% of the return shipping cost. No return-shipping deduction will apply.
Damaged, Defective, or Incorrect Items
A damaged, defective, materially misrepresented, or incorrect item must be reported to Admin@VaultedVIP.com within 24 hours of the carrier’s recorded delivery.
The customer must retain all original packaging and shipping materials and provide clear photographs or video showing the merchandise, packaging, shipping carton, security tags, and reported concern.
Item Condition and Return Requirements
To qualify for a refund, all returned merchandise must:
• Be returned in the exact condition in which it was received.
• Have all VaultedVIP security tags and inventory-identification materials intact and untampered with.
• Include all original packaging, dust bags, boxes, authenticity cards, certificates, accessories, and other items originally provided.
• Show no signs of use, alteration, cleaning, repair, perfume, smoke, additional wear, or damage occurring after delivery.
• Be packaged securely to prevent damage during return transit.
VaultedVIP reserves the right to deny a return or reduce the refund when merchandise is returned in a condition different from the condition in which it was delivered, has a removed or altered security tag, or is missing included items.
Exchanges
VaultedVIP does not offer direct exchanges. Customers may return eligible merchandise according to this policy and place a separate order for another item.
Order Cancellations
Customer-requested cancellations are not accepted after an order has been submitted.
VaultedVIP may cancel an order before shipment because of inventory unavailability, pricing or descriptive errors, unsuccessful payment authorization, an unverifiable address, suspected fraud, or another fulfillment issue. If VaultedVIP cancels an order before shipment, the full amount collected will be refunded to the original payment method.
Refund Processing Timeline
• Inspection: Returned packages are inspected within two (2) to four (4) business days after physical delivery to our facility.
• Refund Issuance: Once the return is approved, the refund will be processed to the original payment method within two (2) business days following inspection.
• Financial Institutions: Depending on the payment provider, funds may require an additional three (3) to seven (7) business days to appear in the customer’s account.
Original shipping charges are not refundable unless the return results from transit damage, an undisclosed material defect, or a VaultedVIP fulfillment error.
Refunds are issued only to the original payment method used for the order.
Contact Information
For return or refund assistance, contact:
VaultedVIP
CAC Canada DBA Boujie Bags LLC
166 Grove Circle
Bessemer, Alabama 35023
United States
Phone: 205-549-4493
Email: Admin@VaultedVIP.com
Contact: Alexandra Canada
Website: www.vaultedvip.com
Customer Support: https://www.vaultedvip.com/pages/contact