o r d e r i n g & p a y m e n t
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. We also offer flexible payment options through Affirm, Afterpay and Klarna for eligible purchases. Available payment methods may vary depending on your location, order value an provider eligibility.
Can i cancel or change my order after its placed?
No. Orders cannot be canceled, changed or exchanged after submission. Please carefully review all item details, shipping information and payment information before completing checkout.
When is my order considered confirmed?
Your order is received when an order confirmation is issued. Final acceptance occurs after payment has fully cleared and any necessary inventory, address or security review has been completed. If we cannot fulfill an order after collecting payment, the applicable payment will be refunded.
Will I be charged sales tax / How do I use my tax exemption?
Sales tax is calculated at checkout when required by applicable federal, state and local tax laws based on your shipping destination.
If you have a valid sales tax exemption certificate, please contact us before placing your order. We must verify and apply your tax-exempt status prior to checkout. Once an order has been placed and processed, we may not be able to remove or refund sales tax that was correctly collected.
To request tax-exempt purchasing, please email Admin@VaultedVIP.com with your resale or tax exemption documentation before completing your purchase. Once your exemption has been approved, you may place your order without applicable sales tax where permitted by law.
s h i p p i n g & d e l i v e r y
How long does order processing take?
Our standard processing time is 1–3 business days after payment has been fully received and cleared. Processing time is separate from carrier transit time, which is generally 1–7 business days depending on the shipping service & destination.
Is processing time the same as shipping time?
No. Processing time is the time needed to verify, document, prepare and package your order. Carrier transit time begins after the package has been accepted by the shipping carrier.
Will my package require a signature?
Yes. For the security of our customers and to help protect high-value shipments, orders are typically shipped with Signature Confirmation and may also include shipping insurance.
If you would like your package delivered without a signature requirement, you must contact us before your order ships by emailing Admin@VaultedVIP.com. We will do our best to accommodate your request when possible.
Signature-removal requests are subject to carrier, insurance, security and fraud-prevention requirements and cannot always be approved. If we approve your written request, you accept the additional delivery risk associated with shipping without a signature.
How will I receive tracking information?
Tracking information will be sent to the email address or phone number provided with your order once the shipping label has been created. Tracking may take a short time to update after the carrier receives the package.
Do you offer local pickup?
No. VaultedVIP is an online-only business and all orders must be shipped.
a u t h e n t i c i t y
Are your luxury items authentic?
Yes. Every handbag sold by VaultedVIP is professionally authenticated before being offered for sale and includes a Certificate of Authenticity from a trusted third-party authentication service.
Does every item include a certificate of authenticity?
Every handbag sold by VaultedVIP includes a Certificate of Authenticity. Documentation and included accessories for jewelry, shoes, sunglasses and other merchandise may vary by item. Please review the individual product description to see exactly what is included.
Are your items new or pre-owned?
Our inventory may include new, unused, vintage and previously owned pieces. The condition of each item is described individually so you know what to expect before purchasing.
Why can colors look different in person?
We make every effort to display colors accurately. Screen settings, lighting and photography may cause colors to appear slightly different in person.
What should I expect from vintage or pre-owned items?
Vintage and pre-owned pieces may show age-related wear, handling, storage marks, patina or other characteristics consistent with their history. Any known condition details will be included in the listing.
a u c t i o n I t e m s
Do these FAQs apply to purchases made through an auction or marketplace?
These FAQs primarily apply to purchases made directly through VaultedVIP.com. Purchases made through AuctionNinja, HiBid, LiveAuctioneers, Poshmark or another third-party platform are also governed by the terms shown on that platform.
Why are auction processing times sometimes different?
Auction processing times may vary by event, merchandise type and the terms disclosed before bidding. The processing timeframe shown in the applicable auction listing or terms will control.
Can an auction purchase be canceled?
No. Bids and auction purchases are binding. Auction orders cannot be canceled because of buyer’s remorse, accidental bidding or failure to review the listing and auction terms.
h o l d f e a t u r e
What is the VaultedVIP Hold Feature?
Our Hold Feature lets you lock in an item with a small down payment while you pay the remaining balance over time. Once your hold is approved, the item is removed from the market so no one else can purchase it while your hold remains in good standing.
Do you charge interest or financing fees on holds?
No. VaultedVIP does not charge interest on Hold Feature balances. After your initial down payment, you can make payments toward the remaining balance over time. We keep this intentionally flexible and will work with you on a reasonable payment plan that makes sense for both sides.
How much is required to place an item on hold?
The initial hold amount varies by item and is kept intentionally small whenever possible. Contact us or use the Hold option on the item you want and we’ll confirm the amount required to lock it in.
Is the item still available for sale while I’m making payments?
No. Once a hold is approved and your initial payment is received, that item is taken completely off the market for you while the hold remains active.
What happens if I stop making payments or we lose contact?
Because we remove the item from the market specifically for you, holds require ongoing communication and reasonable payment activity. If a reasonable amount of time passes with no payment and no communication, the hold may be canceled, the item may be returned to inventory and payments already made will be forfeited and are nonrefundable.
Can I cancel a hold or change my mind?
Holds are a commitment on both sides. Once we commit an item to you and remove it from the market, hold payments are nonrefundable and the hold cannot simply be canceled for a change of mind. If something unexpected comes up, please reach out to Alex — we will always try to work with you when we reasonably can.
Can I use discounts, promo codes or special offers on a held item?
Not automatically, at least for now. The Hold Feature is a new system we’re opening up to all VaultedVIP customers, so we want to make sure everything runs smoothly before we start stacking every promotion under the sun. Alex may approve an exception on a case-by-case basis, and we’re absolutely not closing the door on more options in the future.
m a k e a n o f f e r
How does Make an Offer work?
See something you love? Tap Make an Offer on the item, send your best price and your contact information, and Alex will review it personally. Every offer gets a real response.
Can I make an offer on any item?
Yes. You can submit an offer on any item listed on VaultedVIP.com. Some pieces will have more room than others, but you are always welcome to ask.
Are offers guaranteed to be accepted?
No. Sending an offer does not guarantee acceptance, but every reasonable offer is genuinely considered. Depending on the item, we may accept it, decline it or come back with a counteroffer.
How quickly will I hear back?
Offers are reviewed personally, so response times can vary, but we’ll get back to you as soon as possible.